Frequently Asked Questions
Everything you need to know about shopping with The Frankie Shop.
How long will it take to receive my order?
Domestic orders typically process within 2-3 business days. Shipping times vary by location, but most customers receive their items within 5-7 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that certain items, such as intimate apparel and final sale goods, are non-returnable.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your destination and the weight of your order.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also track your status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.
How do I know which size to choose?
Since we curate a variety of designers, sizing can vary. We provide a detailed size guide on each product page and recommend checking the 'Fit Notes' for specific garment measurements.